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Author Archives: Heather Fleming

Heather is the CEO and co-founder of Catapult Design. In 2005, she helped found and then led a volunteer group of engineers and designers focused on humanitarian design projects via Engineers Without Borders (EWB). In 2008 Heather was named a Pop!Tech Social Innovation Fellow, a program aimed at high-potential young leaders with new approaches for transformational impact. In 2010 she was selected as a World Economic Forum Young Global Leader for her work with Catapult Design. Prior to Catapult she spent six years working in Silicon Valley as a product development consultant working with multi-disciplinary teams to design, develop, and deliver product solutions for a diverse range of companies. Heather is also an Adjunct Lecturer at Stanford University teaching “Design for Sustainability” in the Mechanical Engineering department. Heather has a BS in Product Design from Stanford University. Twitter: @heatherfleming

Catapult heads to the Navajo Nation

Six Catapult team members head to Northern Arizona in June to participate in what we’re lovingly calling “CataCAMP: Catapult Design Cultural and Anthropological Methods Program.”   It’s a time to learn and share new skills, cultivate our field work methods, and build relationships on the Navajo Reservation.  The Navajo Nation is the largest reservation in the United States in terms of people and land mass.  It currently covers 26,000 square miles and is home for 180,462 Navajos according to the 2000 census. The Navajo Nation has landed in the news most recently with its government initiative to create green jobs and its $32 million project to outfit the reservation with high-speed internet.  Despite these initiatives, approximately 40% of Navajos live without electricity and still haul water to their homes, the unemployment rate lingers at 50%, and per capita income is less than $8000.

During our one-week stay, we’ll be staying with rural host families, engaging in cultural activities and ceremonies, and visiting the Navajo Tribal Utility Authority, responsible for electrifying the reservation.  We’ll also be working on further developing our field skills, including:  energy and water usage and assessment, community health assessment, facilitating focus groups, cultural research methods, participatory design, etc.

To learn more about CataCAMP, or if you’re interested in supporting this program, please email heather(at)catapultdesign(dot)org.  We’re also welcoming visits with more organizations (non-profit, government entities, etc) during our stay.  Stay tuned for more updates!

Pulling the plug on social ventures

“How do you know when to pull the plug on your idea?”  That’s the question Kiwanja.net’s Ken Banks posed to me after swapping stories one afternoon about our respective startup organizations. Nurturing and implementing ideas demands a level of physical and emotional investment. Once you’ve put that much into it, it becomes hard to know when it’s appropriate to throw in the towel.

The lack of financial capital isn’t a concession factor for most social ventures. Successful social ventures were born before the availability of seed funding for these ideas, and some of the coolest new organizations out there are funded by friends and family.  For these organizations there is no drain of funds that signifies the death of an idea.  When organizations are fueled by personal capital and sweat equity, the finish line gets hazy.

It’s an increasing dilemma. Consider the growing number of student classes working on social impact design projects. Stanford University’s Design for Extreme Affordability is one of the more renowned programs for graduate students in design, engineering, and business that connects student teams with a non-profit “client” for five months to develop a product solution serving the needs of bottom of the pyramid consumers. The class is responsible for spinning out a variety of social entrepreneurs – Ignite Innovations, d.light, Embrace, Driptech, to name a few.  Each of these organizations came into existence because their “client” was unwilling or unable to take the final idea forward.  Five months of work wasted?  It’s not hard to see why many student teams decide to implement the solutions themselves.

In addition to student teams, there are thousands of individuals and groups out there with ideas, solutions, or prototypes.  Each often building new organizations to support their solutions, some with more concrete plans than others.  The problem arises after these teams/individuals/groups develop a solution, but then become unsure what to do with it. Solutions, after all, still need to be implemented. Roadblocks prohibit these organizations from getting their solutions into the hands of people who need them. The usual culprits: lack of funding, on-the-ground presence or implementation partner, or the time and motivation required to drive activity.

A great case in point is the Pepper Eater, a device produced by Samuel Hamner and Scott Sadlon.  Their aluminum prototype uses a hand crank to crush chili peppers into chili flakes.  The prototype processes one kilogram of dried peppers in about thirty minutes, a fraction of the time required to do it by hand. The women in Ethiopia who’ve field-tested seem to like it, and have even purchased the prototypes.

But the designers behind the project are not ready to quit their day jobs to make pepper grinders.  They’re not interested in the complexities of building a company around this technology – they just want to see it end up in the hands of people that can and will.  But funders don’t give money to ideas without implementers.  Investors don’t fund ideas without a foreseeable return.  As a result, the Pepper Eater sits in development purgatory waiting for something to happen.

How to help them?  The only thing I could think of was to feature them in this blog to let everyone reading it know that they’re looking for partners to manufacture and distribute the design in Ethiopia. (Any takers?)  But it brings back the core issue Ken Banks raised in our conversation:  how do you know if you’re forcing an idea? And is there a place for the solutions that don’t make is past the roadblocks?

The irony is that a lot of people with ideas or interest in this field are asking how to get started. My answer for folks is usually fuzzy and unhelpful, but the most forthright answer I’ve heard came from Sally Osberg of the Skoll Foundation. She said, “If you’re asking that question, then you’re not ready. Get some experience, learn from those who are doing, and put yourself out there.”  It’s true. But now that we have many people getting started, the harder question to answer is: how do you know when to stop?

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This post also appears on NextBillion.net, a community of business leaders, social entrepreneurs, NGOs, policy makers and academics who want to explore the connection between development and enterprise.

Welcoming Catapult’s first Board members

Announcing the first two members of Catapult’s Board of Directors: Rob Anderson of Fenton Communications and Graham Hill of Discovery Communications and Treehugger.com.

Rob Anderson is the Managing Director of Fenton Communications NY and has a 20-year professional history passionately devoted to one ideal: to leave the world a better place than he found it. A nationally known expert on social marketing and one of the chief strategists behind the highly successful “truth” anti-smoking campaign, Anderson was previously the executive vice president for GolinHarris.  At GolinHarris he directed Change, the name of the company’s corporate citizenship, social marketing and cause branding practice, addressing some of society’s toughest challenges. In the public sector, Rob has worked with nonprofit and government agencies, including the Centers for Disease Control and Prevention, the Food and Drug Administration, National Institutes of Health, American Legacy Foundation, Home Safety Council, Special Olympics, Robert Wood Johnson Foundation, the Ad Council, Campaign for Tobacco Free Kids and the National Alliance for the Mentally Ill.

Graham Hill rose to fame as the founder of Treehugger.com, a leading media outlet dedicated to driving sustainability mainstream.  An advocate of social entrepreneurship, Graham is described as a serial entrepreneur himself, do-gooder and designer. Graham and the TreeHugger.com team joined the Discovery Communications family of networks as part of its Planet Green multi-platform, global environmental initiative. He also owns a product business that sells a New York souvenir he designed a few years ago, available in 175 stores including MOMA.

Rob and Graham are prominent members of their respective fields with reputations as industry leaders.  The entire Catapult team is excited to work closely with them on the next phase of Catapult’s growth.

Design session with Project Healthy Children, Stanford University

PHCCatapult kicked off 2010 with a new design session with Project Healthy Children (PHC).  PHC works with governments and private industry to establish food fortification and supplementation programs that improve the health of women and children around the world.  Catapult, PHC and Stanford University hosted a joint design session to review two promising technologies developed by student teams in Stanford’s Design for Extreme Affordability: a water pump attachment that doses out micro-nutrient during water collection and an attachment for milling machines that doses out micro-nutrient while grains are processed.  From PHC’s website on the new initiative:

In the developing world, a significant portion of the population is rural. Villagers tend to grow their own cereal grains, such as maize or sorghum and mill the raw grains in small community mills. These community mills are typically powered by water or diesel/electricity and the cereal flour produced is consumed as a staple food. Community mills therefore present an excellent opportunity to extend the delivery of micronutrients to a large number of rural people through the small scale fortification (SSF) of cereal flour during grain processing.

In conjunction with our partners, The Micronutrient Initiative, Stanford University and with funding from the Ansara Family Fund, PHC is undertaking groundbreaking work in designing a program to broadly implement small scale fortification. Small scale fortification promises to be one of the most significant break-through technologies in reaching the rural populations where the need is greatest. The promise so far is unmet due to the health community’s inability to solve the social and economic questions associated with rolling out a broader program.

5 lies we tell ourselves (and funders) when developing new tech for people in need

Like any service-based organization, Catapult Bikesreceives requests from a variety of organizations and individuals.  Some come to us with little more than an idea, others have had their idea in the market for over a decade.  Some are based within the small community they’re trying to affect and others have never traveled to a developing country.  Regardless of the above, many organizations make similar statements regarding their idea. Over the years we’ve developed a healthy amount of skepticism for some of these statements.  In particular, we are always a bit wary when we hear these five most common claims:

Statement 1:  People in the developing world need more “time”

When people say their technology enables more “time” for income generating activity, social needs, education, etc. it’s okay to question that need.  Time is a very Western value not shared with many parts of the world.  When it comes to selling your technology in-country, keep in mind that there are other values your technology could provide that may be more provocative than “time savings.”

Statement 2:  The technology must scale in order to be effective or worthy of investment

There are many technologies designed to meet the needs of a specific population that have value, but will never reach production volumes in the millions. Our world is not homogenized; one size doesn’t necessarily fit all.  While it’s great if your idea translates globally, realize that many do not.

JikoOn a related note, a business plan that outlines first year sales greater than 250k I put in the naïve category.  While the number of people in our world who lack basic needs is on the order of 2 billion, the lack of effective marketing and distribution infrastructure in many countries is a roadblock for promising technologies. Establishing and implementing a marketing and distribution plan is achievable, but is often a task more complex and time-intensive than the design development.

Statement 3:  This technology is so clever; everyone will want one!

Beware the solution in search of problem!  Is the technology addressing a real need?  And can you articulate it through a business plan – a business plan that includes research of prior art, your market size, impact number, and implementation strategy? It may sound kinda mean, but it’s common for smart, well-meaning folks to be motivated by a problem highlighted in an article, a documentary, a trip, and to act on it without considering the challenges surrounding new technology development.  “Business” and “humanitarianism” are not contradictory terms.

Statement 4:  I designed a brand new solar cooker

No you didn’t. I don’t deny that there’s a small possibility you did, but it’s highly likely you did not. Hate to break it to you.  Reinvention of the wheel is one of the plagues of the development world. New websites intended to promote collaboration and shared knowledge are attempting to alleviate that problem. Please, please, please do a google search of your idea. Check Engineering for Change, Appropedia, Kopernik, the proceedings of ETHOS, etc. And everyone developing technologies, please document and publish your learnings on one of these sites.

Statement 5:  The development work will be done for free by volunteers

Take it from a crew of folks who spent three years volunteering their professional services – volunteerism is great for the volunteer, but often proves little benefit for the end-user of your technology.  As the saying goes, you get what you pay for.  The many drawbacks of a volunteer workforce is what drove us to start an organization to cater to the needs of promising organizations and ideas with tight financial capacity.  Check out D-Rev, Catapult, Design that Matters, etc.  All are specialized resources for developing humanitarian technology that employ staff with international development experience, design experience, field experience, and connections on the ground to get your project up and running.  When billions of people lives are at stake, it’s worth the investment to work with professionals.

Catapult at TEDxSoMa on January 22

Join us or watch TEDxSoMa live for Catapult’s presentation on:

“The Human Factor – The designers approach to societal change”
TEDxSoMA
Parisoma
1436 Howard Street
San Francisco, California

TEDxSoMa brings the TED experience to a local level, bringing together innovative ideas and concepts through TEDtalks and inspiring speakers. TEDxSoMa was developed by members of the PariSoMa Coworking Space whose core beliefs are community, collaboration, innovation, openness, and sustainability.

Current confirmed speakers include Heather Fleming of Catapult Design, Kevin Danaher of Global Exchange, Marina Gorbis of The Institute for the Future, and David Sibbet of The Grove, with several more very exciting speakers days from being announced. TEDxSoMa will feature 10 — 12 speakers and 2 — 4 musical/artistic performances. The event will be streamed live and featured on Justin.tv, with production from VidSF.

For more information and to register:
http://www.tedxsoma.com

Unreasonable Institute interviews Tyler on designing affordable objects

LightThe Unreasonable Institute‘s Teju Ravilochan interviews Catapult co-founder Tyler Valiquette on the need for affordable design for low-income consumers.  Check out the video interview as well as the highlights from the interview on the Unreasonable Blog.

“What good is a water filtration product if no one wants it, uses it, or will pay for it?” According to Catapult Design, a non-profit design firm engineering affordable products that meet the needs of the world’s poorest customers, absolutely none. Consumers who earn between $1-$2/day have long been ignored by design firms and don’t have access to basic amenities like clean water and energy. Catapult’s job is to address these needs through design.

Catapult Holiday Party 2009!

Catasource2If you’re in San Francisco, join Catapult + Samasource for our Holiday Party on Friday, December 11th! We’re celebrating the end of Catapult’s first year in business, our successes and failures, and want to share with old and new friends we’ve met throughout the year –

Time:  7-11pm
Address: 972 Mission St (between 5th and 6th Streets), 5th floor.
BART stop: Powell Street — we’re a 5 min walk through Mint Plaza.

Please bring guests, but make sure they RSVP on Facebook.

Wear: your best reindeer sweater
Bring: dancing shoes, ipods, guitars, other instruments, alcohol, and eggnog
We’ll serve: mulled wine, snacks, and our staff’s music pics

ASME joins the Startup Campaign

asme-logoThe American Society of Mechanical Engineers (ASME) and EngineeringForChange.org have just announced there support for Catapult’s Startup Campaign by matching funds up to $10,000!  Which means, until we reach $10,000 all contributions will effectively be doubled.  So make your contribution today — ASME and EngineeringForChange will match it — and double your financial impact.  Click here to give!

A big thank you to both ASME and EngineeringForChange for joining us in supporting technology and design for social change.

It’s the thought that counts

giftHave you ever had to pick out a gift for someone you didn’t know very well?   Felt the pressure of selecting something for a stranger without knowing what they already have or what they need?   And have you ever been on the receiving end?  We all have the wool socks, random ceramic mugs, and piles of coffee table books lying around.  Wouldn’t you rather receive something you actually want and need?

Designing an object for a stranger is similar to the thought process behind buying that person a gift.  Ideally, you give them something they want, something they’ll use, something they maybe didn’t know they needed.   A successful design meets these same criteria.  And lucky for us, there are existing frameworks and methodologies designers have used for decades to guide product development. You’ll even find that the same strategies you use when trying to figure out what to buy that stranger are represented in these frameworks.   For example, your first instinct might be to ask someone who knows the person for whom you’re buying the gift for suggestions.  Or some insight.  Similarly, most design methodologies are rooted in the understanding of your end-user.

It’s unfortunately not as easy as plugging variables into an equation, and like most things it takes practice and experience to build your success.  But you can help yourself and your team by using the multitude of resources available.  There are a glut of books on design process and methodologies, IDEO’s HCD Toolkit, and workshops (such as Catapult’s) available to help get you started.

To start, here’s five quick principles that I hope will aid your design project:

1.  Don’t be afraid to get specific.

“Let’s solve the energy crisis” has way too much ambiguity.  Good design comes from creating constraints.

2.  Design is a conversation, not a monologue.

It’s also multi-lingual.  If you find you’re the only person in the room, make an effort to surround yourself with a multi-disciplinary team to balance your perspective, consider cross-cultural issues, or build a business model.  And don’t forget that this conversation includes stakeholders and users who are in-the-field.

3.  Beware the solution in search of a problem.

Spend at least the first quarter of your timeline, whatever it may be, avoiding generating solutions.   Good solutions emerge when you have enough information to know why they’re good.  You know you’re in danger if you’ve developed technology without a place to field test your prototypes.  Or… you have no idea what I mean by “field test.”

4.  Create some context.

Remember the gift giving for a stranger?  Do everything you can to know more about who and what you’re designing for.  Because they are the ultimate decision makers on the success of your efforts.  If they don’t want or use it, then your efforts are in vain.

5.  We can’t assume one size fits all right off the bat.

Despite all the hype and uber-focus on “scaleability”, start with focused efforts and you’ll be surprised at how good design can translate and scale.

What do we most of us actually do when we have to buy a gift for a stranger?   We buy gift cards.  Gift cards empower the recipient to choose their own gift, which is exactly what we would want.   The power of choice.  Your end-user is the same – don’t convince yourself that they aren’t.