Testing LPG gas payment models with PayGo Energy
PayGo Energy has developed a proprietary smart metering technology (SMT) that eliminates up-front LPG fuel costs and enables households to access modern fuel on a pay-as-you-go basis. Catapult was tasked with developing a concept for the enclosure of the device which reflects the user interface and form.
Catapult’s design team joined PayGo and its customers in an informal settlement in Nairobi, Kenya, to conduct a series of contextual interviews, observational research, and co-creation activities to understand how customers expect to interact with the SMT, the LPG canister, the stove, and with PayGo employees. The synthesis of this research yielded distinct industrial design concepts representing different ways customers could interact with the SMT and the respective form implications.
Catapult evolved the original industrial design to meet the needs of the customer and protect the internal components. Catapult delivered a Master CAD model, a revised product requirements document, and a document outlining the SMT use case. This evolved prototype was pilot tested by PayGo Energy in 2017.