Phumelele is a service designer and user researcher who is passionate about leveraging community-focused practices and holistic design approaches to address complex challenges. For the last 8 years, she has utilized product and human-centered design to improve services for enterprise software companies, agile startups, and civic organizations like the NYC Mayor’s Office for Economic Opportunity. She has worked on delivering a variety of services, including providing state healthcare benefits to those that need it the most and improving public housing experiences for local residents.
As a Senior Designer at Catapult, she strives to support the design team and deliver quality services that are more accessible, equitable, and inclusive to the audiences they serve. She holds a Masters of Fine Arts in Design and Masters of Business Administration in Design Strategy, leveraging her multidisciplinary skills to grow as a design leader.